Services

Installation

If your needs require more than a simple, one-time installation service, upgrading or replacing old equipment or if your company is lacking expertise in a particular platform, our certified IT engineers and technicians are experienced in delivering phased switchovers to minimize the impact on your day to day business operation.

Maintenance

MSInfokom maintenance service are preventive and remedial service for all IT products and services that customer business requires. We offer technical assistance to resolve all ICT issues and equally important protecting the business from risk and the unwelcome expense of downtime. MSInfokom maintenance service includes technical assistance interventions, preset, or on demand, whenever it is necessary in the context of subscriptions or even through surgery on the spot.

Managed Services

By offloading routine IT management to experienced managed services professional lets customer concentrate on running the business, with fewer interruptions due to IT issues. With our locally global support model, we tailor our IT hardware maintenance service to meet you IT maintenance requirements, but operate within our globally standardized process structure to ensure a consistent level of quality and service delivery across your enterprise. We also provide a flexible and accommodative service structure, tailored SLAs and include advanced IT management tools. As a truly scalable IT service and support provider, we offer a full suite of complementary IT services to help keep your job simple.

Project Management

MSInfokom develop and implement practices and processes for managing projects using best practices, but blending them into your organization. From simple installations to major overhauls, MSInfokom IT project management services will help companies to stay on target through proven delivery and management methods.

Support

MSInfokom provides support and maintenance contracts ranging from basic up to comprehensive 24×7 managed service. Our support services cover all aspects of our client’s IT infrastructures and applications.

Our services are delivered by mobile engineers working within agreed response timescales or by MSInfokom’s staff based permanently at the client’s site. All MSInfokom’s service contracts are based upon defined and agreed SLAs that provide our clients with true peace of mind, 24 hours a day, 365 days a year.